Frequently Asked Questions
Are we missing something? Don't hesitate to contact us for immediate support.
Does Real Time Reviews help with the setup and onboarding?
We sure do! We want to make it as easy and simple as possible. We will help with the initial setup and provide training. Have questions along the way? We are only a phone call away.
Will I receive an alert when a customer leaves a review?
Yes, the owner of the account, along with the designated account admins, will receive an alert whenever a new review comes in. This alert can be sent via email and/or text.
I have multiple technicians. Can I track which technicians are sending out review requests within the Real Time Reviews system?
Yes! One of our unique components is the ability to track employees and their use of our system.
I have multiple locations. Will Real Time Reviews work for my company?
Of course! We can set up each location to meet your needs. Give us a call inquiring about multiple locations and for special pricing.
How many customer reviews can we receive each month?
There is no limit! We encourage you to get as many reviews as you possibly can. More positive reviews will help push your company up the SEO ranks and solidify your online presence.
What types of payment do you accept?
We accept all major credit cards. The credit card processing system that we use is PCI compliant and has security measures in place to protect your information.
Are there any long-term commitments or cancellation fees?
No, there are no contracts or cancellation fees. Real Time Reviews is a monthly subscription that you can cancel at any time.
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